System Objective:

The main objectives of the system are as following:

• Complaint registration .
• Detailed information of each party is maintained.
• Automatic feedback to customer when complaint is registered.
• Automatic E-mail generation.
• Automatic Zip files creation.
• Facility to pass messages and files to server.
• Detailed reports of complaints and parties.
• Area & Zone based priority report for the engineer who attends the complaints by manually visiting there.
• User friendly.